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But if your PSTN calling requirements are more complex, Microsoft offers several PSTN connectivity options for making external calls. If the Phone System with Calling Plan bundle is available in your location, you should consider this option.

This option provides Private Branch Exchange (PBX) capabilities and external calls to the Public Switched Telephone Network (PSTN) with Microsoft as your carrier.

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The Microsoft Teams Phone System with Calling Plan license bundle is Microsoft’s all-in-the-cloud solution.

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For more information about available Phone System licenses and how to acquire and assign licenses, see Teams add-on licenses and Assign Microsoft Teams add-on licenses. You can assign a license to a single user or you can assign licenses to multiple users in bulk. Step 1: Buy and assign a Phone System licenseįor each user who uses Phone System, you must assign a Phone System license to that user.ĭon't assign the Microsoft Teams Phone Resource Account license to any user other than resource accounts. These differences are described in detail in the associated articles. For example, the steps and sequence for phone number management and emergency calling management might differ. Step 7: Set up other Phone System featuresīe aware that some steps will differ depending on the PSTN connectivity option you choose.Step 6: If you want to set up a call queue.Step 5: If you want to set up an auto attendant.Step 3: Get and assign phone numbers for your users and services.Step 2: Choose a PSTN connectivity option.Step 1: Buy and assign a Phone System license.Each step contains links to more detailed information.

This article introduces the following steps. If you're still planning your voice solution, start by reading Plan your voice solution, which helps you decide which Microsoft voice solution is right for your organization. PSTN connectivity options are also introduced in this article. To enable your users to make and receive external calls, you'll need to connect Phone System to the Public Switched Telephone Network (PSTN). To learn more about Phone System features and requirements, see What is Phone System and Phone System features. This article provides a roadmap to content for setting up Phone System-Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud.

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